Customer service

Customer service: connect orders, messages, and after-sales

Give support agents the order, fulfillment, and after-sales context they need so replies, refunds, and follow-up actions stay consistent.

Sign up free Sign in
QiaoERP customer service workspace with order and after-sales context
A real QiaoERP interface using a local demo tenant with no customer data.

Core capabilities

Organize work around real operating actions

Locate a customer issue by order

Record after-sales reasons and outcomes

Organize pending support work

Retain important operation history

Workflow

From connecting the business to completing the work

  1. Step %!s(int=1)

    Receive a message or after-sales request

  2. Step %!s(int=2)

    Review the related order and logistics

  3. Step %!s(int=3)

    Choose a response within permission

  4. Step %!s(int=4)

    Record the outcome and follow up

Frequently asked questions

Can support agents see order information?

With the required role permission, agents can review related order and fulfillment context from the customer or after-sales workspace.

Does it support automatic replies?

The system can generate a reply draft, while sending depends on the platform message capability and important replies should be confirmed by a person.

Are after-sales actions traceable?

Important state changes and operations can remain in business records and audit logs for later review.

Start using QiaoERP

Create a workspace, then configure stores, members, and business data.

Create account